Entry to screenings is not allowed without a ticket.

Lost tickets can be replaced if you have booked them with an account.

Pass holders must also book tickets for all the screenings they wish to attend.

Tickets guarantee a seat only if the ticket holder is present at the venue up to 10 minutes before screening time.

Tickets can be issued up to 10 minutes before screening time, depending on availability and will be issued on a first come first serve basis.

If a screening is Sold Out, a waiting line will open 10 minutes before the scheduled time and no-show tickets will be re-issued. Pass holders have priority over to book those tickets.

Seats in the venues are not numbered.

Entry in the venues is not allowed once the screening has started.

Tickets are valid only for one screening. 

Guests are kindly requested to leave the venue after each screening.

Tickets are not refundable.

 

You can collect your pass(es) or tickets, your catalogue and any gifts from the Festival Offices, 10 days before or during the start of the festival, at the office operating hours stated above.